How Can We Help?

Browse the catalog by category, or use filters like shipping speed, profit margin, and sales volume to narrow down. You can also check the "Trending" and "Winning Products" sections for items proven to sell well.

Yes. When you push a product, you can select more than one connected store from the dropdown. The product will be created on all selected stores with the same title, images, and pricing rules.

Ready to Ship products are stocked in our local warehouses and typically deliver in 3-7 days. Regular catalog products ship from supplier warehouses and take longer, usually 7-15 days depending on the destination.

Every product page shows real-time stock status next to each variant. Green means available, yellow means low stock, and red means out of stock. You can also enable low-stock alerts in your dashboard settings.

Yes. Click the camera icon in the search bar and upload a photo or paste an image URL. BrandSKU will show visually similar products from our catalog within a few seconds.

BrandSKU doesn't offer weapons, adult products, tobacco, prescription drugs, or other restricted categories. If you're unsure about anything, reach out to our support team.

Yes. Before publishing, you can rewrite the title, replace the description, remove supplier images, and upload your own photos. This helps your listing feel like part of your brand.

Select multiple products from the catalog, click "Bulk Push," and choose your destination store. You can push up to 50 products at once. Save a template if you want the same settings applied to future imports.

Submit a sourcing request from your dashboard with a product link or photo. Our sourcing team will find a supplier and send you a quote within 1-3 business days. There's no fee to submit a request.

Yes. Click the heart icon on any product page to add it to your favorites list. You can review, compare, or push saved products to your store anytime.

Once your store is connected, orders sync automatically to your Orders page. Click "Pay" on the order, confirm the shipping details, and we'll fulfill it. For manual orders, use the "Create Order" button in your dashboard.

BrandSKU accepts credit and debit cards, PayPal, and bank wire transfer. You can also top up your wallet balance in advance to speed up order payments.

Yes. Once your store is connected, new orders appear on your BrandSKU Orders page within a few minutes. You can also enable auto-fulfillment so paid orders are processed without a manual click.

You can cancel or edit an order as long as it hasn't shipped yet. Go to the Orders page, click the order, and choose "Cancel" or "Edit." Once shipped, changes are no longer possible.

We'll notify you by email and pause fulfillment. You can choose to wait for restock, swap in a similar product, or cancel that item for a full refund.

Yes, as long as all products ship from the same warehouse. If items ship from different warehouses, they'll be split into separate shipments with separate tracking numbers.

Go to your dashboard and click "Create Manual Order." Enter the customer's shipping details, add products from the catalog, and pay. We'll ship it directly to your customer just like a synced order.

Yes. Once you place more than 100 orders per month, you'll qualify for volume pricing. You can also contact our sales team directly for custom rates on wholesale purchases.

All BrandSKU orders are charged in USD by default. Your bank or payment provider handles the conversion if your card uses a different currency.

Open the order from your Orders page and click "Download Invoice." Invoices are also available in bulk from the Billing section of your account.

Ready to Ship items typically arrive in 3-7 days. Standard catalog items take 7-15 days to the US and EU, and 10-20 days to other regions. Express options are available for faster delivery.

We ship to over 200 countries and regions. You can check specific shipping availability and estimated delivery times on each product page before placing an order.

Yes. Every order lets you pick from available methods - standard, express, or air freight - with cost and delivery time shown upfront. You can also set a default shipping preference in your account.

Tracking numbers appear on the order page as soon as the package ships. You can also enable auto-tracking so numbers push directly to your store and email your customer automatically.

No. All BrandSKU packages ship with plain, unbranded packaging and English-only labels. Nothing indicates the shipping origin or supplier information.

Yes. We operate warehouses in the US, EU, and UK for popular products. Items stocked locally usually deliver in 3-5 days and are marked as "Ready to Ship" in the catalog.

Most customs delays clear within 3-7 days. If a package is held longer, contact our support team with the tracking number, and we'll help resolve it or arrange a reshipment.

Yes. Express shipping is available on most orders at checkout, with delivery in 5-8 days to major regions. For large orders, our team can also arrange dedicated air freight.

Standard shipping works to most PO boxes and remote areas, though delivery times may be longer. Express carriers like DHL and FedEx don't ship to PO boxes - use standard shipping for those addresses.

If the order hasn't shipped yet, edit the address from the order page. If it's already shipped, contact support immediately - we'll try to reroute the package or arrange a reshipment after it's returned.

Open the order from your Orders page, click "Request Refund," and select a reason. Most refund requests are reviewed within 2 business days and credited back to your original payment method.

If tracking shows no update for over 15 days, contact support with the order number. We'll investigate with the carrier and offer either a full refund or a free reshipment.

Ask your customer for photos or a short video of the damage, then submit a claim from the order page. Once reviewed, we'll issue a refund or reshipment - usually within 3 business days.

Report it from the order page with a photo of what was received. Once we confirm the mistake, we'll reship the correct item at no cost or issue a full refund.

Refunds are approved within 2 business days and credited back within 5-10 business days, depending on your payment provider. Wallet refunds are instant.

Yes. If tracking confirms a lost or undelivered package, we'll reship the order at no additional cost. Reshipments use the same shipping method as the original order.

For damaged, defective, or incorrect items, BrandSKU covers return shipping. For change-of-mind returns, the buyer is responsible for return shipping costs.

Yes. If your order exceeds our promised delivery window and isn't caused by customs holds or invalid addresses, you can request a full refund from the order page.

Returns are accepted within 30 days of delivery for defective or incorrect items. Change-of-mind returns are handled case by case. Products must be unused and in original packaging.

Use the in-app chat for fast responses, or submit a ticket from the Help Center for issues that need review. Complex cases are usually resolved within 3 business days.

Print on Demand lets you sell custom-designed products - like t-shirts, mugs, and phone cases - without holding inventory. Upload your design, we print and ship it to your customer whenever an order comes in.

Yes. Upload your logo in the Branding Settings and choose which packaging elements to customize - mailer bags, boxes, thank-you cards, or stickers. Minimum order quantities apply for some options.

Private label lets you sell existing products under your own brand name. We help you customize packaging, labels, and inserts so the product looks like it was made by your brand.

Use sourcing when you want a product that's not in our catalog, or when you need custom variants, better pricing, or larger quantities than the catalog offers. Submit a request with a link or photo, and we'll quote within 1-3 business days.

Yes. Our studio offers product photography, lifestyle shoots, and short-form video content for ads. Pricing depends on the product type and shot list - request a quote from your dashboard.

Yes. If you bulk purchase or want faster shipping, we can store your inventory in our US, EU, or China warehouses. Storage fees are calculated by volume and duration.

Fulfillment service is for sellers with their own inventory who want us to handle picking, packing, and shipping. It's ideal for stores that have outgrown basic dropshipping and want more control over stock.

Yes. Bulk pricing kicks in at 100+ units per product, with deeper discounts for larger volumes. Contact our sales team for a custom quote on wholesale purchases.

Yes. If you have a product idea or want to modify an existing product, our sourcing team can connect you with manufacturers, review samples, and manage production. MOQs typically start at 100 units.

Submit a request through the Sourcing or Solutions page in your dashboard. Include as much detail as possible - product specs, quantity, timeline, and reference images. Our team responds within 2-3 business days.

Click "Sign Up" on the homepage, enter your email, and confirm your account through the verification email. Setup takes under 2 minutes - no credit card required.

Yes, the basic plan is free forever with access to the catalog and standard fulfillment. Paid plans unlock advanced features like bulk sourcing, private label, and priority support.

Go to Integrations in your dashboard, pick your platform, and click "Connect." You'll be redirected to authorize BrandSKU on your store. The connection completes in under a minute.

Yes. You can browse the catalog, save favorites, and place manual orders without connecting a store. Connecting is only required if you want automatic order syncing.

Go to Account Settings, click "Security," and update your password or email. You'll need to verify the change through a confirmation link sent to your current email.

Yes. Our affiliate program pays a commission for every new user you refer who becomes a paying customer. Sign up from the Affiliate page in your dashboard.

Yes. BrandSKU's website is fully mobile-optimized — just log in from your phone's browser to browse products, manage orders, and chat with support.

Yes. We use industry-standard encryption for data in transit and at rest, and we're fully GDPR compliant. Customer data is only used to fulfill your orders and is never shared with third parties.

Use the in-app chat for quick questions, or submit a ticket from the Help Center for detailed issues. Live chat is available 24/7, and most tickets are answered within 6 hours.

Yes. Our blog covers dropshipping guides, branded dropshipping, selling strategies, and profitable niches — with new articles added regularly.