All refund activity across your connected stores is centralized in one dashboard. This article shows you where to find refund records, what each status means, and how long refunds take to process.
Where to Find Refund Records
- Log in and open the Billing menu.
- Select the Refunds tab.
- Filter by date range, order ID, or status to narrow results.
Refunds from Shopify, TikTok Shop, Wix, and Etsy orders all appear in the same list.
Refund Statuses
- Pending — Submitted, waiting for review
- Approved — Verified and queued for processing
- Processing — Funds being transferred back
- Completed — Refund issued successfully
- Rejected — Did not meet refund criteria; reason provided
Click any entry to see the full detail view — original order number, amount, reason, timestamps, destination payment method, and any linked return or dispute records.
Processing Times
- Account balance: within minutes
- Credit or debit card: 3–10 business days
- Bank transfer: up to 15 business days
- Third-party payment services: follows the provider's schedule
Tip: If a refund stays in Processing beyond the expected window, open the record and submit an inquiry directly from the details page.
Staying Informed
Enable refund notifications under Notification Preferences to get email and in-app alerts on every status change.
Early access
