How to Sync Orders from Your Store to BrandSKU

Once you've connected your store to BrandSKU, orders placed on your store flow into BrandSKU automatically. You don't need to copy anything by hand — as long as the connection is active, every qualifying order shows up in your BrandSKU dashboard, ready to be fulfilled.

Note: This article applies to stores connected through BrandSKU's native integrations — Shopify, TikTok Shop, Wix, and Etsy. If you sell on a platform BrandSKU doesn't integrate with (such as Amazon or Walmart), see How to Manually Import Orders to BrandSKU instead.

How Order Sync Works

Once your store is connected, BrandSKU listens for new orders in the background. When a customer places an order on your store, BrandSKU checks whether the order contains any products published through BrandSKU. If it does, the order is pulled in automatically.

Orders typically appear in your BrandSKU dashboard within a few minutes of being placed on your store.

Where to Find Your Synced Orders

To view orders that have synced from your store:

1. Log in to your BrandSKU account and navigate to Orders.
2. Use the filters at the top to narrow by store, status, or date range.
3. Click any order to see its full details, including the customer address, product variants, and current fulfillment status.

Order Status Flow

After an order syncs into BrandSKU, it moves through the following stages:

• New — The order has just synced and is awaiting payment or approval.
• In Production — The order has been paid and is being prepared for fulfillment.
• Shipped — The order has left the warehouse. Tracking information is sent back to your store automatically.
• Delivered — The customer has received the order.

You can see the current status of every order in the Orders list, and get more detail by clicking into a specific order.

When an Order Doesn't Sync

If you notice an order on your store that hasn't appeared in BrandSKU, check these first:

• The order doesn't contain a BrandSKU product. Only orders that include products published through BrandSKU sync automatically. Orders with only non-BrandSKU products stay in your store and need to be fulfilled separately.
• The store connection is inactive. Go to Stores in your BrandSKU dashboard and check that the store is still connected. If it shows as disconnected, reconnect it and any missed orders will sync in.
• The order was placed very recently. Sync isn't always instant. Wait a few minutes and refresh the Orders page.
• The order was cancelled or refunded before syncing.