If you've received an order outside of your connected store — from a social media DM, a wholesale customer, an in-person event, or a platform BrandSKU doesn't integrate with — you can manually place it in BrandSKU and have it fulfilled the same way as a synced order. Manual orders are also useful for sample orders and gifts.
Follow the step-by-step instructions below to create a manual order.
Step 1: Select Products
Start by navigating to the My Products section and clicking Create Order → Manual. Then choose from your already created products.
If you want to add more items to the same order, click Add Product to Order before continuing to the next step.
Alternatively, you can start a manual order by clicking the shopping basket icon next to a product in My Products and selecting the size, color, or other variant options directly.
Step 2: Enter the Shipping Details
Next, enter the recipient's information and the shipping address, including full name, address, city, state or region, postal code, country, and phone number.
Tip: For US addresses, paste the full customer address into the autofill field to save time. Always double-check the address before continuing — once the order goes into production, address changes may not be possible.
Step 3: Choose a Shipping Method
In this step, you'll select a shipping method for the order. Available options depend on the destination country and the products in the order.
Note: Some shipping methods are only available in specific regions. If a shipping option you expected isn't listed, check that the destination country and the product combination both qualify for that method.
Step 4: Submit the Order
In the final step, you can review the full order summary — products, recipient, shipping method, and total cost including shipping — and choose how to submit it.
- Proceed to payment: Pay for the order using a credit or debit card, or by topping up your BrandSKU account balance.
- Submit: Sends the order into production immediately (available if you've already set up a payment method for your account).
- Save: Keeps the order "On hold" so you can send it to production later by clicking Submit Order from the order list.
Once payment is complete, your order will be processed and prepared for fulfillment. You can track its status anytime from the Orders section of your BrandSKU dashboard.
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