How to Change the Shipping Address on an Order

If you need to update the shipping address on an order — because of a customer typo, an incomplete address, or a change of delivery destination — you can do it directly from your BrandSKU dashboard, as long as the order hasn't entered production yet.

When You Can Change the Shipping Address

Whether you can edit the address depends on the order's current status.

Pending Payment or Pending Sync

The order hasn't been paid or fully processed yet. You can freely update the shipping address at this stage without contacting support.

Being Fulfilled

Once payment is received and the order enters production, the shipping address can no longer be edited from your dashboard.

Note: If your order has reached Being Fulfilled status, contact support immediately with your order number and the correct address. Whether a change is still possible depends on how far along production is — the earlier you reach out, the better.

Shipped or Completed

Once the order has left the warehouse, the address is locked in with the carrier and can't be changed. The order will be delivered to the address originally provided.

How to Update the Address

If the order is still unpaid or awaiting sync, follow these steps.

For Manual Orders

Manual orders can be updated directly in BrandSKU:

1. Go to Dashboard → Orders → My Orders.

2. Find and open the order you want to update.

3. Click the edit icon next to the recipient's name or address.

4. Update the following fields as needed:

• Recipient's full name
• Street or house number
• Street name
• Unit, apartment, or suite number (if applicable)
• City
• Province, state, or region
• Country
• ZIP or postal code
• Phone number

5. Click Save to apply the changes.

For Orders Synced from a Store

If the order came from a connected store (Shopify, TikTok Shop, Wix, or Etsy), you have two options:

• Update the address directly on the order in your store — BrandSKU will pick up the change on the next sync.
• Or update the address on the order in BrandSKU using the same steps above.

After updating, monitor the order for the next 1–3 days to make sure it progresses smoothly into production.

When You Can No Longer Change the Address

If the order has already shipped, BrandSKU can no longer make changes. The package will be delivered to the address originally provided.

If the delivery fails and the package is returned, contact support to discuss reshipment options. Reshipment fees may apply.

Quick Summary

Tip: Always double-check the shipping address before submitting the order or before payment is processed. A quick review at that stage saves a lot of back-and-forth later.